Department: Office

Reports to: Yard

Manager General Purpose: The office clerk will be doing a variety of office work including, working with money, filing paperwork, customer service, Shipping and receiving.

 Essential Duties:

• Greet and direct all customers and employees upon entry of the facility in a friendly, service[1]oriented manner.

• Track weight information from scale to the computer system and get appropriate signatures.

• Attend scales that weigh and record recycling loads.

• Handle cash, credit, or check transactions with customers.

• Scan goods and collect payments.

• Ensure pricing is correct.

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons.

• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

• Make sales referrals, cross-sell products and introduce new ones.

• Resolve customer complaints, guide them and provide relevant information.

• Maintain a clean work area.

• Keep reports of transactions!

• Answer customers' questions and get a manager if the answer does not solve the issue.

• Pleasantly deal with customers to ensure satisfaction.

• Complete mandatory weekly/monthly or as needed, safety trainings via computer in an office environment.

• Performs other related duties as assigned.

Education/Experience: High School Diploma or equivalent certifications. 2-3 years’ experience as a Cashier

Language Skills: Will be required to read and comprehend instructions, correspondence, and memos, to write correspondence, memos, and schedule in English; effectively present information in one-on-one and small group situations to guests, clients, and fellow staff.

Mathematical Skills: Basic math skills required.

Reasoning Ability: Problem solving, reasoning, and “thinking out of the box” will be a constant requirement; in addition, applying common sense understanding to better serve our guests’ needs.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.

• Prolonged periods of walking and standing.

• Must be able to lift up to 25 pounds at a time.

• Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches

Vision Requirements: Regularly uses close, distance, color and peripheral vision as well as depth perception. Ability to adjust focus.

Environment/Noise: Often works indoors. Often works outdoors in both hot and cold temperatures. Occasionally works in wet areas. Job Knowledge, Skill and Ability Preferences

• Strong customer service skills

• Strong analytical and problem-solving skills.

• Strong organizational skills and attention to detail.

• Strong interpersonal and communication skills.

• Must be able to work in a fast pace environment.

• Ability to multi-task and prioritize job tasks and projects

• Proficient in Microsoft Office Suite or similar software and ability to learn in-house program/software. • Self-motivated and capable of working without close supervision.

• Ability to interact with all levels of the organization, external suppliers, and customers in a professional and objective manner