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Customer Relations Analyst - Ontario, Ca 91761

Customer Relations Analyst - Ontario, Ca 91761

Job Category: Customer Service / Inside Sales

Schedule: Full Time 

Wastequip Trucking Division Amrep is seeking a Customer Relations Analyst who is responsible for supporting the sales department with data analysis and customer service improvement initiatives. This role will report to the Vice President of Sales.

Job Details


Yearly Salary Range - $60,000 to $68,000 

Essential Duties and Responsibilities:

  • Assists and improves customer inquiries through managing customers account information, and manually updating or retrieving account records.
  • Maintains an updated customer database and verifies accuracy of data.
  • Takes ownership and provides customer service support, troubleshoots customer issues, utilizes product line expertise to drive recommendations, and escalates issues, as necessary.
  • Research customer service errors, analyzes root cause of the issue, and makes suggestions to improve performance.
  • Manages change processes, understands implications of data quality, measures cost and benefits of data quality, and detects and corrects errors in databases through root-cause analysis.
  • Maintains internal and external customer databases.
  • Reviews and interprets Customer Vendor Compliance requirements and extracts information pertinent to Logistics-related activities.
  • Delivers prompt and professional solutions for customer inquiries via phone, email, online chat etc.

Experience/ Qualification:

  • Bachelor’s degree in Business Management, MIS, Statistics, Marketing or Economics preferred but not required.
  • Ability to think on your feet and take initiative.
  • 2-3 years’ experience in Manufacturing/Auto/Truck repair Operations with proven commitment to fairness and exceptional customer service.
  • Knowledge of business intelligence tools such as Dynamic Array Functions, Power Query Dax, SQL and relational databases.
  • Minimum of 1 year in an analytical position, with proven, advanced MS Excel and database queries.

About Wastequip

Founded in 1989, Wastequip is the leading manufacturer of waste handling equipment in North America. We specialize in products, systems and solutions to help you collect, store, transport and manage a wide range of waste and recyclables. Wastequip is one of the few companies that manufactures a complete line of both steel and plastic waste handling equipment. We built our stress-free solutions with you in mind, making Wastequip the perfect place for one-stop sourcing.

Wastequip’s extensive product selection includes dumpsters, compactors, balers, carts and more. Our products are built to handle collection of household, commercial, and industrial waste and recyclables. Our experienced sales team specializes in assisting customers in finding the right solution for your waste or recycling needs. With facilities across North America, we have the product you need when and where you need it.

Additional Info

Job Type : Full-Time

Job Function : Customer Service, Services

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