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CUSTOMER SERVICE DRIVEN TEAM ORIENTED CANDIDATES SERVICE ADVISOR TRAINEE

CUSTOMER SERVICE DRIVEN TEAM ORIENTED CANDIDATES SERVICE ADVISOR TRAINEE

Growing and very busy RV Service Company, with a family feel, has an immediate opportunity for an energetic and experienced Auto/RV Parts Puller, Packer, shipper who wants to grow with us and be a part of our success.

We are seeking a smart energetic person whom we can train in the Service Advisor role. This position calls for a person who greets in-coming customers, gathers and documents information about them, their vehicle and the service they have come in to have us provide. By the way, we do everything from routine maintenance to total customizations and everything in between. This person will be the liaison between the Customer and our Technical Staff, beginning with documenting the problem or work our Customer is seeking and then communicating that information to our Technicians. Conferring with the Tech, the Service Advisor provides a preliminary cost estimate for the Customer and then obtains the authorization to begin the work. During the work process, the Service Advisor will provide progress updates to the Customer and let them know if any other issues were uncovered during the work, which should be addressed. In a very real sense, this person is our Ambassador to our Customers during their visits here.

The skills we look for in the successful candidate are very straight-forward: Great listening skills. Out-going friendly personality. Competent verbal communication skill. Precise note taker. A genuine concern for what our Customers may be going through during the time they spend with us.

Remember that many of our Customers are retired and live in their RV’s following warm weather, as “Snow Birds” and to have their unit out of commission can be a great inconvenience for them. So, it’s important to be understanding and empathetic with them.

If you have been in jobs that require a strong amount of dealing with the public, whether it be as part of a Wait Staff in a busy restaurant, or a Customer Service Rep tethered to a headset all day, or maybe a Secretary, or a Scribe for a Doctor or Lawyer where precise notes need to be taken, you may have the people skills required for this position. If so, send us a resume’ and we just might be giving you a call!

Job Type: Full-time Or Part Time options.

$18.00-$20.00

Additional Info

Job Type : Full-Time, Part-time

Education Level : High School

Experience Level : ""

Job Function : Customer Service

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