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Manager of Information Technology

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Manager of Information Technology

THE POSITION:

Manager of Information Technology description image
THE OPPORTUNITY

Are you interested in a meaningful career managing the Agency's Information Technology Department? Do you want to work with a team of professionals responsible for Agency-wide network administration including enterprise-level server hardware, operating system software, and key enterprise applications? The Agency is seeking a strategic, innovative, and influential leader to serve as its next Manager of Information Technology. If you enjoy  managing the design, development, implementation and mainten­ance of a wide variety of enterprise software and business applications software that support day to day operations and ensure efficiency, then this is the perfect position for you!
 

Here at the Inland Empire Utilities Agency, we are a leader in water management and environmental stewardship. We strive to produce high-quality renewable products such as recycled water and top-quality compost to enhance and preserve the quality of life throughout our region. Our values go beyond just protecting the resources and the communities we serve. We are committed to applying ethical, transparent, and environmentally sustainable principles to all aspects of business and organizational conduct. We recognize that our commitment to the community starts with our employees. To ensure that our staff are able to continue to perform at a high level and provide unparalleled services throughout our service area, we strive to provide a healthy work-life balance.

Here are a few ways the Inland Empire Utilities Agency is committed to helping you feel your best, work your best, and live your best while working with us:
  • A 4-day work week with remote hybrid work schedules available
  • Competitive vacation and sick time in addition to 9 agency paid holidays
  • 10 Floating Holidays per fiscal year (prorated upon hire)
  • $300 Monthly Vehicle Allowance
  • Education Reimbursement up to $5,250 per fiscal year
  • Professional Development Stipend of $1,000 per fiscal year
  • Wellness Stipend of $500 per fiscal year
  • Basic life Insurance Coverage provided
  • 457b Deferred Compensation Contribution
  • Interest free loan for a computer purchase up to $3,000
  • A pension through California Public Employees’ Retirement System (CalPERS)
  • Generous employer monthly health benefit allowances to go towards the cost of medical, dental, and vision insurance
Key Objectives: 
The Manager of Information Technology will be expected to accomplish the following priorities within the first 24 months: 

  • Develop the IT Department Strategic plan for the Information Services Unit with emphasis on:
    1. Supporting the Agency’s Mission, Vision, Values and Goals
    2. Innovation
    3. Customer service 
    4. Streamlined and efficient business processes
    5. Staff Development
    6. Succession Planning
    7. Diversity, Equity, and Inclusion
    8. Information Security
  • Develop initiatives to improve customer service.
  • Modernize the IT help desk.
  • Analyze IT processes to optimize the efficient delivery of solutions to internal customers
  • Complete the ERP Assessment and Vendor Selection by the end of Fiscal Year 2024
  • Update the IT ten-year staffing and succession plan.
  • Prepare the next bi-annual budget
  • Explore and recommend projects to leverage Artificial Intelligence, Machine Learning and Automation to improve business processes.




This position is open until filled. The deadline for the first review of applications is 11:59 PM on Tuesday, May 9, 2023.  Applicants that submit applications after the first review deadline are not guaranteed to be considered for this recruitment.  This recruitment may close at any time without notice after the first review deadline.  

There is one (1) vacancy in the Information Technology Department.

This recruitment is being conducted to fill (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list.


Salary Range:  190
FLSA:  Exempt
Probationary Period: At Will 
 
Under general direction, plans, organizes, integrates and directs the work of the Information Technology department; oversees the security and reliability of the Agency's information technology infrastructure including telecommunications, plant and business network, Supervisory Control and Data Acquisition (SCADA) systems, enterprise and business applications, and help desk support; directs the effective delivery of networks, development, and disaster recovery systems and processes; provides expert professional assistance and guidance to management on technology needed to meet business and operating needs; directs process and work flow improvement analyses; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS:
A Manager of Information Technology is responsible for managing, directing and information technology staff and consultants engaged in the support, development, design, maintenance, and security of the Agency's wired and wireless networks, telecommunications systems, SCADA system, SAP enterprise system, and desktop and audio/video hardware and software applications to meet Agency business and operating requirements. The incumbent is expected to work with department managers and staff to recommend and provide secure, cost-effective, and high-priority solutions to their needs and requirements and develop short and long-term technology strategies, policies and standards. Work is broad in scope and requires seasoned judgment and a high degree of initiative and independence.
 
An employee in this class reports to the Executive Manager of Operations/Assistant General Manager and directs the work of professional, technical and administrative staff performing or contributing to network administration and SCADA systems development and support, business and application analysis and business system admin­istration, and desktop and other technology support.
 


EXAMPLES OF ESSENTIAL FUNCTIONS:


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Plans, organizes, controls, integrates and evaluates the work of the assigned professional and technical staff; with supervisors and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to the development of and monitors performance against the annual department budget; supervises and participates in developing, implementing and evaluating plans, work processes, systems and procedures to achieve annual goals, objectives and work standards.
 
Manages the performance of department staff; interviews and selects new staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and develop­ment; recommends compensation and provides other rewards to recognize performance; hears and makes recommendations on grievances; subject to management concurrence, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Agency human resources policies and labor contract agreements.
 
Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the department's and the Agency's mission, objectives and values regarding teamwork, mutual trust and respect; applies process improvement and quality management principles to assigned areas of responsibility.
 
Participates in the formulation and implementation of departmental policy, planning and strategic development; leads and directs staff and outside consulting resources in the develop­ment and application of new methods and processes to achieve higher efficiency, quality and innovation in department work processes.
 
Provides the direction for Agency's data and cybersecurity protection, and oversee information technology governance and policies; develops Agency security strategy, security awareness programs, security architecture, and security incident response; provides strategic risk guidance for information technology projects, including evaluation and recommendation of technical controls; educates subordinate and Agency staff on appropriate security risk and mitigation strategies; ensure security programs are in compliance with relevant laws, regulations and policies; develops, maintains and publishes up-to-date security policies, standards and guidelines; oversees training and dissemination of security policies and practices.
 
Evaluates new cybersecurity threats and information technology trends and develops effective security controls; oversees development of security awareness programs; develops and oversees effective disaster recovery policies and standards to align with Agency business continuity goals; coordinates development of implementation plans and procedures to ensure business critical services are recovered in the event of disasters or other incidents, and provides direction, support and in-house consulting in these areas.
 
Define and report on information security metrics; maintains current knowledge of industry and regulatory trends and developments for the enterprise technology.
 
Through subordinate supervisors, manages the design, development, implementation, maintenance and system administration for the Agency's process automation computer/server platforms and communication networks including Distributed Control Systems (DCS), SCADA systems, microwave wireless communications systems, radio and tele­communication systems; oversees the development and maintenance of systems security to ensure system and data integrity; manages the development and implementation of automation controls applications, architecture and protocols to meet the Agency's operating requirements.
 
Directs and manages teams responsible for Agency-wide network administration including enterprise-level server hardware, operating system software, key enterprise applications such as email and messaging, data storage technologies, account and access management and associated systems, protocols and processes that support the Agency's technology environment.
 
Through subordinate supervisors, manages the design, development, implementation and mainten­ance of a wide variety of enterprise software and business applications software that support Agency financial, accounting, invoicing, customer/vendor information, purchasing, human resources, payroll, engineering, field work flow support, geographic information system (GIS) and other business, operating and decision-making requirements; works with department managers to prioritize applica­tions enhancement and reporting requests; regularly monitors project status and systems performance metrics to ensure results consistent with customer expectations.
 
Directs and manages teams that utilize technology and Lean process improvement principles to analyze business processes and to streamline operations; manages the development of user require­ments and the evaluation of vendor-packaged products to meet user requirements; reviews and approves general systems approaches to solve business and operating problems; confers with Agency managers regarding the feasibility of alternative conceptual approaches to meeting requirements; manages and oversees business process re-engineering initiatives to improve Agency-wide efficiency and effectiveness including changes in work flow, training, staffing and technological support.
 
Directs, plans and coordinates technology system upgrades and the installation, implementation and conversion to new plant automation and data communication hardware and software; collaborates with Engineer­ing and manufacturers' representatives to define equipment needs; performs analyses and presents proposals for major purchases of hardware and software; recommends the selection of vendors; nego­tiates with vendors for the purchase of software and specialized hardware; administers contracts and ensures conformance with contract terms and conditions.
 
Manages staff responsible for providing responsive and high-quality technology support for audio, video, desktop software and hardware applications, telecommunications, systems and network services and problem resolution to all Agency staff; monitors and evaluates performance against service response and quality standards, based on analysis of user support data and results of service calls.
 
Plans and develops short- and long-term plans for hardware and software upgrades; works with Agency managers to prioritize network, communication, audio and video, and desktop equipment upgrades and expansions; manages overall progress on multiple information technology projects to ensure conformance with schedule and budget, user expectations and Agency standards.
 
Provides consulting and expert technical information, guidance and support to other departments as needed.
 
Monitors technology developments in areas of responsibility; analyzes proposed state and federal laws, regulations and court decisions for their impact on Agency practices and operations; recommends and implements policy and procedure changes consistent with legal and regulatory requirements.
 
Represents the Agency at professional group meetings and industry committees.


QUALIFICATION GUIDELINES:


EDUCATION, TRAINING AND EXPERIENCE:
Graduation from an accredited four-year college or university with a major in management information systems, information technology, computer science or a closely related field, and at least ten years of progressively responsible experience in computer science, systems and/or network administration, at least three of which were at a project management or supervisory level; or an equivalent combination of education, training and experience. Experience in establishing cybersecurity and risk metrics for reporting. Experience in a public agency is preferred.

LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS:
A valid California Class C driver's license and the ability to maintain insurability under the Agency's vehicle insurance program.

Microsoft Certified Solutions Associate or Cisco Certified Network Associate (CCNA) is strongly desired.

Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) Certification is strongly desired.

Certified in Information technology infrastructure library (ITIL) is strongly desired.

KNOWLEDGE OF:
Principles, policies and methodologies of information systems management and systems analysis.
 
Network architectures and theory and principles of network design and integration, including topologies and protocols.
 
Principles and practices of establishing cybersecurity and risk metrics for reporting.
 
Project management tools and techniques, including preparation and management of detailed project schedules/metrics and change management and control.
 
Enterprise network security management design principles/practices and related methodologies, tools and software.
 
Disaster planning and business recovery concepts and techniques.
 
Programming theory, standards and programming languages required for new applications and technology solutions.
 
Enterprise system capabilities and constraints applicable to information systems and platform operating systems.
 
Systems integration design concepts as they relate to applications design and development.
 
Relational database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis, data structure analysis and data access methods.
 
Principles and practices of public administration, including long-range planning, budgeting, purchasing and maintaining public records.
 
Theory and principles of GIS software.
 
Applicable federal and state laws, rules and regulations.
 
Research methods and statistical analysis techniques.
 
Principles and practices of effective management and supervision.
 
Basic principles and practices of organization and culture change.
 
Principles and practices of sound business communications.
 
Agency human resources policies and labor contract provisions.
 
Safety policies and safe work practices applicable to the work.
 
ABILITY TO:
Plan and direct the activities of professional and technical staff engaged in the installation, development, maintenance and support of the Agency's network infrastructure and process automation plat­forms, related computer systems and networks.
 
Perform project management responsibilities, including developing logical and efficient project plans, establishing priorities, monitoring and managing task completion, anticipating and avoiding problems and working collaboratively with team members and user groups to ensure successful project results.
 
Assess user needs, set priorities and allocate resources to most effectively meet needs in a timely manner.
Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
 
Analyze and make sound recommendations on complex technology and business process issues.
 
Work collaboratively with other managers and provide expert advice and counsel to develop solutions to complex issues.
 
Organize, set priorities and exercise expert independent judgment within areas of responsibility.
 
Develop and implement appropriate procedures and controls.
 
Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
 
Communicate clearly and effectively both orally and in writing to diverse audiences of technical and non-technical personnel and negotiate understanding and agreement.
 
Understand, interpret, explain and apply applicable laws, codes and ordinances.
 
Present proposals and recommendations clearly, logically and persuasively.
 
Operate a computer with standard business software and a variety of complex computer software programs and databases.
 
Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
 
Establish and maintain effective working relationships with all those encountered in the course of work.


SELECTION PROCESS:


All employment applications will be reviewed for accuracy, completion, relevant experience, education, training and other job-related qualifications. Applicants with the strongest background relating to the responsibilities of this position will be invited to participate in the testing process which may include one or more of the following: written test, oral interview, performance/practical examination. The successful candidate will be required to pass a background/reference check and pre-employment physical examination including a drug screen (for safety sensitive position) at no cost to the candidate. Please visit our website at www.ieua.org and select the Human Resources Department for additional information regarding the Agency, the hiring process and benefit information.
 
Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (909) 993-1640 or hrdept@ieua.org at least 72 hours in advance of the need for accommodation.
 
 THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
 
"The Agency's success is obtained by creating a positive and diverse work environment which recognizes individual differences and experiences".



Agency
Inland Empire Utilities Agency
Address
6075 Kimball Ave.

Chino, California, 91708
Phone
909-993-1600

Additional Info

Job Type : Full-Time

Education Level : High School

Job Function : Services

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