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Quality Assurance Manager - $90,000-$120,000/year

Quality Assurance Manager - $90,000-$120,000/year

Job Type

Job Summary:

The Quality Assurance (QA) Manager is responsible for the oversight, ownership, and effectiveness of the company’s Quality Management System (QMS) while maintaining a close relationship with production to identify, solve, and prevent problems affecting quality.

Supervisory Responsibilities:

  • Hires and trains department staff.
  • Provides training to company personnel regarding the company’s quality management standards.
  • Oversees the daily workflow and schedules of the department.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.


  • Oversees, sustains, and improves total quality system in accordance with industry standards, ISO 9001 standards, and customer requirements.
  • Lead annual ISO-9001 audits with external auditors as well as perform all functions necessary to maintain Crown’s ISO certification. 
  • Lead customer QA Audits both at CA and TX facilities, as necessary.
  • Develops, implements, and manages QA policies, processes, manuals, and techniques to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
  • Provides leadership in identifying opportunities and processes to improve the quality culture.
  • Communicates quality standards and parameters to QC team, operations team, and other appropriate departments. 
  • Participates in continuous improvement initiatives by identifying opportunities, analyzing quality failures, and recommending changes to improve quality metrics and production KPIs.
  • Participates in the daily management walks with operations team; provides value-added insights and support during department report-outs.
  • Identifies and analyzes recurring issues, defects, and other problems in manufacturing processes and manufactured parts; recommends and facilitates solutions to these issues.
  • Administers the full-cycle Corrective Action Report (CAR) process; facilitates improvements with department leaders.
  • Perform root cause analysis for process related concerns and assist with the development of training requirements based on the analysis results to build employee quality awareness.
  • Reviews client, customer, and user feedback; address customer inquiries pertaining to quality control.
  • Performs other duties as assigned.


  • Strong working knowledge of ISO 9001 standards, quality assurance concepts, methods, and techniques.
  • Strong supervisory and leadership skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with the ability to serve as a liaison with customers, auditors, production managers, project managers, and the quality department.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software to complete reports and logs.


  • Bachelor’s degree in Business, Engineering, or field related to the products being developed required; experience may be substituted for education
  • At least 5 years of experience in an ISO-9001 certified company.
  • At least 5 years of experience in a management role and effectively leading a team of employees.
  • Experience in the following disciplines is a plus: mechanical assembly, metal fabrication, and electrical wiring. 

Physical Requirements:

  • Ability to Travel up to 25% annually.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Must be able to traverse the production floor as needed.
Salary Description

Crown Technical Systems - Quality Assurance Manager Application (

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree

Job Function : Manufacturing

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