Job Summary:

The Quality Assurance (QA) Manager is responsible for the oversight, ownership, and effectiveness of the company’s Quality Management System (QMS) while maintaining a close relationship with production to identify, solve, and prevent problems affecting quality.

Supervisory Responsibilities:

• Hires and trains department staff.
• Provides training to company personnel regarding the company’s quality management standards.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Oversees, sustains, and improves total quality system in accordance with industry standards, ISO 9001 standards, and customer requirements.
• Lead annual ISO-9001 audits with external auditors as well as perform all functions necessary to maintain Crown’s ISO certification. 
• Lead customer QA Audits both at CA and TX facilities, as necessary.
• Develops, implements, and manages QA policies, processes, manuals, and techniques to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Provides leadership in identifying opportunities and processes to improve the quality culture.
• Communicates quality standards and parameters to QC team, operations team, and other appropriate departments. 
• Participates in continuous improvement initiatives by identifying opportunities, analyzing quality failures, and recommending changes to improve quality metrics and production KPIs.
• Participates in the daily management walks with operations team; provides value-added insights and support during department report-outs.
• Identifies and analyzes recurring issues, defects, and other problems in manufacturing processes and manufactured parts; recommends and facilitates solutions to these issues.
• Administers the full-cycle Corrective Action Report (CAR) process; facilitates improvements with department leaders.
• Perform root cause analysis for process related concerns and assist with the development of training requirements based on the analysis results to build employee quality awareness.
• Reviews client, customer, and user feedback; address customer inquiries pertaining to quality control.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:

• Strong working knowledge of ISO 9001 standards, quality assurance concepts, methods, and techniques.
• Strong supervisory and leadership skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to serve as a liaison with customers, auditors, production managers, project managers, and the quality department.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software to complete reports and logs.

Experience/Education:

• Bachelor’s degree in Business, Engineering, or field related to the products being developed required; experience may be substituted for education
• At least 5 years of experience in an ISO-9001 certified company.
• At least 5 years of experience in a management role and effectively leading a team of employees.
• Experience in the following disciplines is a plus: mechanical assembly, metal fabrication, and electrical wiring. 

Physical Requirements:

• Ability to Travel up to 25% annually.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to traverse the production floor as needed.