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Returns Lead (Internal)

Returns Lead (Internal)


As a Returns Lead, you will play an important part in leading the Returns team by organizing and completing all warranty, quality control, repairs and returns duties.  You’ll be working with products from awesome clients that are heavily involved in the active lifestyle.  

What does success look like in this role?

 The ideal candidate is someone who is team-oriented, proactive and has a high attention to detail. You should enjoy working in a fast-paced environment and priorities that may change daily,  while still remaining focused on partnering with the team and discern any potential roadblocks to task completion.  

The following schedule is available for this role:
2nd Shift: Monday-Friday, 1:30pm-10:00pm
Starting Pay:
$21 an hour
15101 Santa Ana Ave, #102 Fontana, 92337 (LE)


All About You

What You’ll Bring to the Role:


  • Experience with a warehouse management system (WMS) 
  • Excellent communication and interpersonal skills 
  • Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented 
  • Experience in leading receiving personnel to ensure all assigned activities are performed effectively and efficiently 
  • Has the ability to be flexible and adapt to changing priorities 


The Must Haves:

  • Must be in good standing (i.e., good attendance, performance, no PIPs in last 3 months)  
  • Must make current Supervisor/Manager aware of your interest and have their approval PRIOR to applying 
  • Proficient with Microsoft Office, specifically Outlook  
  • Bilingual (Spanish/English) preferred but not required 
  • Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, comfortable with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. 


Things You Will be Doing

  • Oversee the training and cross-training of returns employees
  • Lead and delegate a variety of returns tasks while working within SLA and vendor compliance
  • Collaborate with the Returns Supervisor by planning labor requirements based on forecast and direction from the Client Services team
  • Ensures all returns are processed in a timely manner and as per client requirements
  • Input returns information into the system
  • Client communication via email and reporting
  • Quality control on returns and warranty claims
  • Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
  • Keeps work and storage areas in a safe, clean, and tidy condition at all times
  • Other duties as assigned


NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Returns Lead (Internal) - NRI - Career Page ( 

Additional Info

Job Type : Full-Time

Education Level : High School

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