Job ID: 13796
Job Type: Full-time/Seasonal/Temporary
Location: Rialto, CA

Shift: Monday-Friday; 6:00am-2:30pm

Pay Rate: $20.00/hr.

Purpose of the job: The Guitar Set-Up Technician plays a critical role in the Customer Experience for imported guitar and bass instruments by serving as the final Quality Control gate, and making standard Set-Up Adjustments to ensure instruments are in proper playing condition before allocating to Distribution Centers and Stores. This person must be familiar with common Set-Up and Maintenance procedures for acoustic and electric guitars, basses, and folk instruments. Unlike traditional Technician and Repair focusing on personalized set-up for the instrument owner, this role is focused on high-volume Production Set-Up practices following protocols to verify incoming products meet manufacturing specifications, are free of defects in materials and workmanship, and quickly make standard adjustments to ensure the instruments tune-up and play as designed. This job focuses on batch workflows to ensure accuracy of set-ups and higher through-put of instruments. This position also requires some material handling and supervised repair work with-in a production environment (vs workshop).

Responsibilities will include, but will not be limited to the following: 

Ability to perform all common inspections, measurements, adjustments, and maintenance tasks for standard Guitar Set-Ups (acoustic, electric, bass) including but not limited to:

• Visual inspection of complete instrument to ensure no aesthetic defects in assembly, woods, materials, finishes, hardware installation, electronics, and logos.  Includes detailed inspection of joints, woods, neck, and logos.
• Take measurements and confirm a variety of specifications regarding string action, neck curvature, intonation, and electronics functionality
• Tactile playing evaluation to ensure adjustments corrected any issues in playability as outline in protocols
• Follow documentation procedures to record daily work and escalate QA / QC findings
• Perform select instrument repairs/rework as assigned by shift managers.  Collaborate with Senior Technicians to ensure consistent methodology when addressing batch repair projects.
• Assist in the material handling, un-packing, re-packing, labeling and palletizing of a variety of stringed instrument products as needed
• Assist in inventory control processes as needed
• Maintain and clean the work environment as needed
• Maintain and report on any needs related to supplies, tools and other items needed for efficient workflow
• Offer assistance as needed for any variety of tasks as requested by management
• Maintain positive, upbeat and dynamic attitude while working with other staff, management and senior officers
• Meet all requirements for timely processing and delivery of instruments to GC Enterprise customers
• Follow and execute procedures and policies established by management
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Minimum Requirements & Special Attributes:

• Working knowledge of industry standard practices for Guitar Set-Up and Repair
• Intermediate level guitar playing ability and experience with the ability to tune and test stringed instruments.
• Functional knowledge and experience with use of basic hand tools.
• Luthier, Stringed Instrument Repair or Manufacturing experience considered a plus.
• Highly motivated individual with a bias for action and team play able to perform under pressure.
• Excellent verbal, written, presentation, and communication skills.
• Excellent organization skills.
• Must be able to read and write English.

Work Environment:

• Warehouse environment, subject to moderate temperature changes. There are minimal health hazards due to working on or around a forklift.